Identify opportunities to improve warranty claim processing

Cloud­-based platform for OEMs to analyze warranty data, identify trends and benchmark performance to improve the efficiency of warranty claims processing within a franchise network.

Warranty Analytics Management

Audits
Audits
Perform a wide variety of audits to collect data from claims, internal processes, etc.
Repair Analysis
Repair Analysis
Help dealers identify deficiencies in technician training, labor assignments, needless parts repair orders, compliance and more.
Warranty Processing
Warranty Processing
Identify areas for improvement throughout the entire Warranty process from data collection, claim processing approval / denial rate and more.
Financial Analysis
Financial Analysis
Gain insights into the cost structure of warranty claims and the different labor / part costs associated with each claim type for each dealer.

Key Features

Performance Dashboard
Performance Dashboard

KPI-­based tool with scorecard ranking and benchmark comparisons of costs, repair activity, claims processing, claim activity, financials and more.

Drill Down
Drill Down

Drill down into the data and reports to identify deficiencies in labor type, information accuracy, parts repair, expenses and more.

Parts Failure
Parts Failure

Identify the root cause for parts failure based on geography, climate, parts replacement labor, etc.

Expense Tracking
Expense Tracking

Generate reports to better track the breakdown of all expenses associated with warranty claims and identify areas that need to be addressed.

Data Feeds Integration
Data Feeds Integration

Integrate all types of internal and third­ party data feeds.

System Benefits

  • Reduce costs associated with the warranty claim process.
  • Improve the efficiency of dealer operations.
  • Improve the credibility of the Field Operations team with recommendations backed by tangible data.
  • Neutralize risks of fraud and other litigations.
What our clients say

For as long as I’ve worked in this industry, I’ve never worked with a vendor as responsive and as knowledgeable about automotive as Optimum Info’s team. They are amazing!

Senior Manager, National Network Development Kia
Success Stories

Providing powerful and flexible solutions supported by a team of experts committed to ensure our customers’ success

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