Integrated cloud-based solutions
Comprehensive warranty management & claims processing system to help manage the complete warranty claims process for companies selling high-value products through a retailer network
Ability to capture and store product details such as Make, Model, Year, Custom Fields, Attachments, etc.
Simple registration process that includes customer details, standard warranty package and capability to add other warranty terms
Full visibility into history and status of all claims, campaigns and repair orders of each unit
Analytical tool providing data and insights to help analyze claim cost trends and root causes
Analytical tool providing data and insights to help analyze claim cost trends and root causes
Change isn’t always easy but the switch from our old antiquated system to Optimum has been smooth and painless with very little downtime or loss of productivity during the changeover!
The system is very user-friendly and self-explanatory. The ability to review the history of each claim is also very helpful.
Claim processing time has been significantly reduced by using the system. It used to take 1 hour to 2 hours to review a claim and now it is down to 15-20 minutes.
Let us know how we can help you learn more.
