Warranty Analytics Solution| Optimum Info

Identify opportunities to improve warranty claim processing

Cloud-based platform for OEMs to analyze warranty data, identify trends and benchmark performance to improve the efficiency of warranty claims processing within a franchise network.

Warranty Analytics Management

Audits

Perform a wide variety of audits to review warranty activity and identify out of line conditions and practices.

Repair Analysis

Help dealers identify deficiencies in technician training, labor assignments, repair orders, compliance and more.

Warranty Processing

Identify areas for improvement throughout the entire Warranty process from data collection, claim processing approval / denial rate and more.

Financial Analysis

Gain insights into the cost structure of warranty claims and the different labor / part costs associated with each claim type for each dealer.

Key Features

Performance Dashboard

KPI-based tool with scorecard ranking and benchmark comparisons of costs, repair activity, claims processing, claim activity, financials and more.

Drill Down

Drill down to identify deficiencies in labor type, information accuracy, parts repair, expenses and more.

Parts Failure

Identify the root cause for parts failure based on geography, climate, parts replacement labor, etc.

Expense Tracking

Generate reports to better track the breakdown of all expenses associated with warranty claims and identify areas which need to be addressed.

Data Feeds Integration

Integrate all types of internal and third party data feeds.

System Benefits

Reduce costs associated with the warranty claim process.
Improve the efficiency of dealer operations.
Improve the credibility of the Field Operations team with recommendations backed by tangible data.
Reduce fraud and unacceptable practices.