Integrated cloud-based solutions
Online platform that allows OEMs Service Departments to manage their own Field Service Activities including Work Orders / Inspections / Service Tickets and Campaigns.
Capture key service information for analysis including product details, product specifications, product repair history, registration details, etc.
Manage various types of Work Orders, track labor time, technician time, parts applied, and additional expenses on the Work Order.
Manage Dealer Service Tickets including recording, collaboration and tracking to completion.
Manage recall campaigns including assigning VINs to recalls and tracking progress on recall based on the claims submitted or factory repairs carried out.
Utilize comprehensive checklists to certify products and inspect repair activities efficiently.
Access analytical tools on service transactions and various reports.
I highly recommend the Optimum Info Business Management solution. Optimum has been extremely responsive to our needs and has produced many valuable and useful reports for the Regional teams as well as all of our Dealers.
Early on, it became clear that within Optimum's business values, the customer-focus and their satisfaction are a priority and at the forefront of their thinking. While systems are important for the basic business, it’s the people element that made the difference and for us your customer centric approach comes as a breath of fresh air.
The team at Optimum worked diligently to meet our specifications and timeline. They coordinated expertly with our business units to ensure all cyber security, technical requirements, and program deliverables were met. It was a pleasure working with the team on this ambitious project.
Optimum Info are reliable and trustworthy partners. During the time we have worked together, the team has met every deadline and full delivery of the requirements agreed upon. With every integration, the Optimum team has worked very hard to earn and keep our client satisfaction. Their Business Management solution is a stable, resilient, and highly available tool.
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