Service Management Solution

Increase the revenue and profitability of your after-market repair parts

Online platform that allows OEMs Service Departments to manage their own Field Service Activities including Work Orders / Inspections / Service Tickets and Campaigns.


Service management product details specifications data capture
Product Data Capture

Capture key service information for analysis including product details, product specifications, product repair history, registration details, etc.

Field service management work order handling
Efficient Work Order Handling

Manage various types of Work Orders, track labor time, technician time, parts applied, and additional expenses on the Work Order.

Service management system service tickets record
Service Tickets

Manage Dealer Service Tickets including recording, collaboration and tracking to completion.

Manage recall campaigns VINS tracking progress
Recall Campaign Management

Manage recall campaigns including assigning VINs to recalls and tracking progress on recall based on the claims submitted or factory repairs carried out.

Service checklist certify product inspect repair activity
Inspection Checklist Integration

Utilize comprehensive checklists to certify products and inspect repair activities efficiently.

Field service management system analytical tool
Report and Analysis

Access analytical tools on service transactions and various reports.

Streamline parts order placement and processing, saving time and resources

  • Enhanced service operations reduce manual process
    Enhanced Efficiency: Streamline service operations, reduce manual processes, and boost overall departmental efficiency.
  • Detailed reports analysis informed business decision
    Informed Decision-Making: Gain data-driven insights from detailed reports and analyses to make informed business decisions.
  • Service activities product details campaign management visibility
    Complete Service Oversight: Maintain a comprehensive overview of service activities, from product details to campaign management, for better control and traceability.
What our clients say

I highly recommend the Optimum Info Business Management solution. Optimum has been extremely responsive to our needs and has produced many valuable and useful reports for the Regional teams as well as all of our Dealers.

Manager, Business Management Mazda

Early on, it became clear that within Optimum's business values, the customer-focus and their satisfaction are a priority and at the forefront of their thinking. While systems are important for the basic business, it’s the people element that made the difference and for us your customer centric approach comes as a breath of fresh air.

Manager, Business Management Kia

The team at Optimum worked diligently to meet our specifications and timeline. They coordinated expertly with our business units to ensure all cyber security, technical requirements, and program deliverables were met. It was a pleasure working with the team on this ambitious project.

Senior Group Manager Hyundai

Optimum Info are reliable and trustworthy partners. During the time we have worked together, the team has met every deadline and full delivery of the requirements agreed upon. With every integration, the Optimum team has worked very hard to earn and keep our client satisfaction. Their Business Management solution is a stable, resilient, and highly available tool.

Manager, Field Support Kia

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What our clients say

"Optimum’s Warranty Management System is the most comprehensive online solution we have used."

Manager, Retail planning
Korean automotive company
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