After-Sales Products

Our after sales operations software solutions are designed to reduce costs and increase process efficiency with warranty claims, parts ordering, service operations, and more.

Integrated After-Sales Solutions

Warranty
Management

Service
Management

Parts Ordering
Management

Warranty
Analytics

Solutions that work smarter together

We offer a comprehensive suite of after-sales operations
solutions that seamlessly work together. Our customizable
tools can incorporate features from other solutions, ensuring
a tailored fit for your business needs. Experience the synergy
and flexibility of our full range of solutions.

See All Our After-Sales Solutions

circle diagram representing the full cycle of Optimum Info’s integrated after sales operations solutions

OEMs face a range of challenges in managing after-sales operations effectively. Fragmented documentation of resource distribution, and inconsistencies in communication channels and the management process often make it difficult for dealers and customers to collaborate seamlessly with OEM teams.

Our solutions help improve day to day operations for dealers by consolidating all of your data into a single, easy to use interface. Get real-time updates for all your tasks and services, and boost your productivity and performance by giving your team greater visibility and control over your after-sales operations.

Our partners and their stories:

#Kia #IKON #Automotive

Kia Mexico Centralizes Their Field Operations Management

View Success Story

Kia Enhances Warranty Assurance and Streamlines Compliance

#Kia #WarrantyAnalytics #Automotive

Kia Enhances Warranty Assurance and Streamlines Compliance

View Success Story

#East #Warranty #Transportation

East Trailers Reduces Costs and Improves Claim Processing Time

View Success Story

Manufactured trailer driving in the sunset

#Parts #Equipment

Leading Trailer Manufacturer Increases Parts Sales with New Solution

View Success Story

See more stories

After-Sales Solutions by Product

Warranty Management

Managing warranty claims is crucial for customer satisfaction and smooth operations, but manual communication between OEMs and dealers poses a challenge. An automated Warranty Management Solution simplifies this process, improving communication, speeding
up claim resolutions, and providing effortless tracking and analysis.

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Woman analyzing data on warranty management system

Technician working on servicing a vehicle

Service Management

Gaps in service processes and manual handling of work orders
can lead to poor customer satisfaction, internal challenges, and unnecessary expenses. An online Service Management system
can automate and optimize after-sales processes, enhancing
efficiency and empowering your team.

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Parts Ordering Management

Handling parts orders from numerous dealers and customers can cause delays if not managed properly and hinder the customer experience. Accurately identify parts, place orders efficiently, and maintain optimal inventory levels with our online Parts solution.

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Warranty Analytics

Poor visibility into claim costs and irregularities can negatively
impact a manufacturer’s profits and brand perception. A Warranty Analytics solution allows OEMs to harness warranty data to make
better decisions, reduce warranty costs, reduce risk of over-charge,
and improve dealer processes.

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